Hubungan persekitaran organisasi terhadap kepuasan kerja kakitangan Pejabat Sekretariat Muafakat Komuniti: Projek Perumahan Rakyat Malaysia (The relationship of organizational environmental factors towards staff job satisfaction at The Community Agreement Secretariat Office: People Housing Program)

Mohd Khairul Azmi Khairuddin, Fatin Umaira Muhamad Azian, Rosmiza Mohd Zainol, Norsafiah Norazman, Suhana Ismail

Abstract


Kepuasan kerja merupakan merupakan perspektif yang dinamik yang sentiasa berubah-ubah terhadap persekitaran dan geografi mengikut peredaran zaman. Kajian berhubung kepuasan kerja merupakan aspek kajian berterusan berdasarkan sifat dinamiknya. Pelbagai aspek boleh mempengaruhi kepuasan kerja, melibatkan faktor dalam dan luaran sesebuah organisasi. Justeru, faktor-faktor ini perlu dikaji bagi memahami kesannya terhadap kepuasan kerja kakitangan bagi mencapai visi dan misi organisasi. Sehubungan itu, kajian ini bertujuan untuk mengenalpasti tahap kepuasan kerja dalam kalangan kakitangan PSMK. Kajian ini juga bertujuan untuk mengkaji hubungan antara faktor persekitaran organisasi dalam memberi impak terhadap kepuasan kerja pegawai dan kakitangan yang bertugas di PSMK. Pengumpulan data dalam kajian ini menggunakan kaedah tinjauan melalui borang soal selidik yang melibatkan 62 responden dalam kalangan pegawai dan kakitangan yang bertugas di PSMK. Data yang diperoleh dianalisis menggunakan analisis deskriptif dan Korelasi Pearson. Hasil kajian ini mendapati bahawa tahap kepuasan kerja Pegawai dan Kakitangan PSMK berada pada tahap yang tinggi. Kajian turut mendapati terdapat beberapa faktor persekitaran organisasi seperti komunikasi, kemudahan infrastruktur, kepimpinan, ganjaran dan pengiktirafan serta tugas dan tanggungjawab memberi impak yang tinggi terhadap tahap kepuasan kerja. Dapatan kajian ini boleh membantu pihak pengurusan KPKT dan PSMK untuk merancang usaha-usaha penambaikan yang bersesuaian dalam menyediakan suasana kerja yang harmoni dan kondusif.

 

Keywords: Kakitangan kerajaan, kepuasan kerja, komuniti, Malaysia, Projek Perumahan Rakyat

Job satisfaction is a dynamic perspective that is constantly changing with respect to environment, geography and time. The study of job satisfaction is an aspect of ongoing research given its dynamic nature. Various aspects can affect job satisfaction, involving internal and external factors of an organization. Therefore, these factors need to be identified and studied to understand their impact on staff job satisfaction in order to achieve the organization's expectations, vision and mission. Accordingly, a study to identify the level of job satisfaction among PSMK staff was carried out. This study also aims to investigate the relationship between organizational environmental factors in impacting the job satisfaction of officers and working at PSMK. Data collection in this study uses a survey method through a questionnaire using google form involving 62 respondents among officers and staff working at PSMK. The data obtained was analyzed using descriptive analysis and Pearson Correlation. The results of this study found that the level of job satisfaction of PSMK Officers and Staff is at a high level. The study also found that relationship and communication, infrastructure facilities, leadership, rewards and recognition as well as duties and responsibilities in the organizational environment have a high impact on the level of job satisfaction. The findings of this study can help the management of KPKT and PSMK to plan appropriate improvement efforts in providing a harmonious and conducive work environment.

 

Keywords: Government servants, work satisfaction, community, Malaysia, People Housing Program

 


Keywords


Kakitangan kerajaan, kepuasan kerja, komuniti, Malaysia, Projek Perumahan Rakyat (Government servants, work satisfaction, community, Malaysia, People Housing Program)

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