HOW EMOTIONAL INTELLIGENCE RELATES TO CONFLICT MANAGEMENT STYLE IN SELANGOR

Abstract

As human, conflict is part of life and is essential in determining an individual’s maturity, therefore, handling these conflicts effectively is preferred. This research explored how emotional intelligence relate to the conflict management style preferred. Data of 470 counsellors in Selangor were collected, and chi square for independence were administered to understand the association of an individual’s emotional intelligence level and their preferred conflict management style. The result showed that emotional intelligence as a whole has an significant association with the preferred conflict management style. As for the sub-categories, intrapersonal, interpersonal and adaptability were found to be associated with the preferred conflict management style. However, stress management were not found to be significantly associated. This findings proved that emotional intelligence does relates to the style of managing conflict.