Interaksi Sosial dalam Mencipta Kebahagiaan di Tempat Kerja dalam Kalangan Staf Pelaksana UKM
Abstract
Kebahagiaan dalam bekerja wujud melalui interaksi sosial antara individu dan kumpulan bagi meningkatkan prestasi pekerjaan dalam kalangan staf pelaksana. Kunci keberhasilan kerja berpasukan di tempat kerja juga melalui interaksi sosial yang berkesan. Seorang pekerja, menghabiskan masa lebih dari 40 jam seminggu atau satu pertiga masa setiap hari di tempat kerja. Kajian lepas kepada pensyarah, guru sekolah, mahasiswa universiti perkaitan kebahagiaan dengan motivasi melalui pendekatan kuantitatif. Kajian ini bertujuan untuk meneroka interaksi sosial dalam mencipta kebahagiaan di tempat kerja dalam kalangan staf pelaksana UKM. Kajian ini menggunakan kaedah kualitatif dengan menemu bual seramai lima informan di Hospital Canselor Tuanku Muhriz, UKM Cheras. Data yang dikumpul dan dianalisis berdasarkan maklumat daripada informan menggunakan garis paduan soalan temu bual separa berstruktur dianalisis secara tematik. Hasil kajian mendapati interaksi sosial dalam mencipta kebahagiaan di tempat kerja menghadapi beberapa cabaran yang berpunca daripada perbezaan pangkat dan sikap individu yang berbeza karakter menyebabkan berlakunya tiada jaringan kerjasama serta komunikasi tidak berkesan dalam kalangan staf pelaksana UKM. Penemuan ini menunjukkan bahawa interaksi sosial yang negatif dalam kalangan pelaksana menyebabkan kebahagiaan di tempat kerja menjadi satu tekanan dan beban tugas terhadap individu yang terlibat. Oleh itu, adalah penting bagi pihak pengurusan untuk mempromosikan budaya kerja yang menyokong interaksi sosial yang positif melalui pelbagai inisiatif seperti program pembinaan pasukan dan latihan komunikasi. Interaksi sosial yang berkesan dapat meningkatkan prestasi kerja dan produktiviti organisasi.
Kata kunci: Interaksi sosial, kebahagiaan, tempat kerja, staf pelaksana, UKM.
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