“Mengapa Telefon Bimbit Sangat Penting”: Penerokaan Pandangan 30 Orang Gelandangan Bekas Banduan di Jalan Chow Kit

Abstract

Telefon bimbit merupakan medium penting yang dijangka dapat melancarkan proses integrasi semula dalam kalangan gelandangan bekas banduan sepanjang berada di dalam komuniti. Hal ini demikian kerana penggunaan telefon bimbit dapat membantu gelandangan dan bekas banduan untuk mengakses maklumat terhadap keperluan asas seperti makanan, tempat tinggal, peluang pekerjaan, komunikasi dengan ahli keluarga dan rakan, termasuklah menawarkan fungsi keselamatan. Namun demikian, penggunaan telefon bimbit masih kurang diketahui dalam kalangan gelandangan bekas banduan sebagai salah satu medium teknologi sepanjang hidup di jalanan. Oleh itu, pengkaji telah menjalankan sebuah kaedah kajian kualitatif dengan meneroka pandangan dan keinginan gelandangan bekas banduan terhadap telefon bimbit. Analisis tematik yang telah dilakukan ke atas transkrip temu bual yang membawa kepada dua tema superordinat utama, iaitu tema yang pertama berkaitan pandangan terhadap telefon bimbit sebagai keperluan asas untuk berniaga, berhubung dengan keluarga dan rakan-rakan, mendapatkan hiburan, mendapatkan maklumat tentang pemberian makanan dan mengetahui tentang berita semasa. Selain itu, tema superordinat kedua telah menunjukkan hasrat mereka untuk memiliki telefon bimbit sebagai keperluan asas apabila berada di jalanan. Keadaan ini memberi gambaran tentang kepentingan telefon bimbit dalam kalangan gelandangan bekas banduan. Senario ini menunjukkan kebergantungan telefon bimbit yang sangat penting buat gelandangan bekas banduan sepanjang hidup di jalanan dan perasaan kepuasan terhadap fungsi telefon bimbit. Kepelbagaian fungsi yang ditawarkan menjadi akses kepada telefon bimbit diperlukan bagi melalui kehidupan di jalanan. Secara keseluruhannya, hasil kajian ini diharapkan dapat menambahkan pengetahuan tentang penggunaan telefon bimbit dalam kalangan gelandangan bekas banduan kepada Suruhanjaya Komunikasi Multimedia Malaysia (SKMM), Pihak Berkuasa Tempatan (PBT), TELCO (Rangkaian Syarikat Telekomunikasi) dan agensi-agensi lain yang berkaitan.

Kata kunci: Telefon bimbit; komunikasi; gelandangan bekas banduan; keinginan; integrasi semula; aksesibiliti

Abstract: Mobile phones are one of the important mediums that are expected to smooth the re-integration process among homeless former prisoners during their stay in the community. This is because the use of mobile phones can help homeless former prisoners to access information on basic needs such as food, shelter, job opportunities, communication with family members and friends including offering security functions. However, little is known about the use of mobile phones among homeless former prisoners as one of the mediums of technology throughout life on the streets. The researcher has conducted a qualitative study by exploring the views and needs of homeless former prisoners towards mobile phones. The thematic analysis that has been done on the interview transcripts leads to two main superordinate themes, the first of which is related to views on mobile phones including the need to do business, connect with family and friends, get entertainment, get information about food distribution and find out about the news current. And the second superordinate theme has shown their need for a phone when reporting is indispensable as a basic necessity when on this street. This situation gives an idea of the importance of mobile phones among homeless former prisoners. It shows the dependence of the mobile phone which is very important for the homeless former prisoner throughout life on the street and the feeling of satisfaction with the function of this mobile phone. The variety of functions offered to access this mobile phone is so necessary to go through life on the street. Overall, the results of this study are expected to increase knowledge about the use of mobile phones among the homeless and ex-convicts to the Malaysian Multimedia Communications Commission (SKMM), Local Authorities (PBT), TELCO (Telecommunications Network) and other related agencies.
(Penyuntingan hasil kajian abstrak dalam bahasa Inggeris setelah diterjemahkan)

Keywords: Mobile phones; communication; homeless former prisoners; need; reintegration; accessibility

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