Warga emas mengalami penurunan keupayaan mobiliti luar rumah akibat masalah kesihatan dan kurang sokongan keluarga akibat perubahan corak ekonomi. Industri peneman dapat mengisi masalah ini dengan menawarkan perkhidmatan peneman mobiliti. Walaubagaimanapun industri ini berhadapan dengan cabaran sumber manusia yang boleh merencatkan perkembangan corak pernigaan ini. Kajian ini bertujuan untuk meneroka cabaran penyedia perkhidmatan peneman mobiliti berbayar warga emas dalam aspek sumber manusia. Rekabentuk kajian ini menggunakan kaedah kualitatif dengan pendekatan fenomenologi. Lokasi kajian di sekitar Lembah Klang ini melibatkan tujuh orang informan yang terdiri daripada pengasas dan operator peneman. Hasil kajian mendapati bahawa terdapat dua cabaran dihadapi oleh penyedia perkhidmatan yang melibatkan isu-isu pekerja dan profession peneman iaitu kekurangan operator peneman, sukar merekrut pekerja, persekitaran kerja gig, isu kemahiran dan disiplin pekerja, risiko keselamatan dan imej profesion yang dipandang rendah. Kesimpulan kajian ini menunjukkan bahawa industri sokongan warga emas seperti peneman mengalami kekangan serius dalam mendapatkan sumber manusia yang mencukupi disamping isuisu lain. Implikasi kajian ini dapat membantu kerajaan dalam mengukuhkan dasar dan polisi sedia ada dalam memastikan bekalan sumber manusia yang mencukupi dan berkemahiran dalam bidang sokongan penjagaan warga emas jangka masa panjang.

Kata kunci: Cabaran sumber manusia, peneman mobiliti, penyedia perkhidmatan, penjagaan, warga emas

Abstract: The elderly are less mobile outside the home due to health issues and a lack of family support resulting from evolving economic patterns. By providing mobility companion services, the companion industry may solve this issue. However, this industry faces human resource issues that could impede the development of this business model. This study aims to explore the human resource problems faced by providers of paid mobility companion services for the elderly. This study employs a qualitative method with a phenomenological approach. The study location around the Klang Valley involved seven informants, consisting of founders and companion operators. According to the findings of the study, service providers face seven challenges related to employees and companionship professions, including a lack of companion operators, difficulty recruiting employees, the gig environment, issues with employee skills and discipline, safety risks, and the profession is looked down upon. According to the study's findings, the aged assistance industry, such as companionship, faces significant challenges in securing adequate human resources, among other concerns. The implications of this study can assist the government in strengthening existing policies and ensuring the availability of sufficient and qualified human resources in the elderly care industry.

Keywords: Human resources challenges, mobility companion, service provider, care, older person

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