Penilaian Kepuasan Perkhidmatan Pendidikan TVET Berdasarkan Bangsa di Universiti Awam Malaysia (The Assessment of TVET Education Services Satisfaction Base on Race in Malaysia Public University)

Abstract

Permintaan pasaran pekerjaan kini mengehendaki pekerja yang berdaya saing dan berkemahiran.Justeru itu, institusi pendidikan memainkan peranan penting dalam menawarkan perkhidmatan pendidikan yang benar-benar berkualiti untuk melatih sumber modal manusia mengikut keperluan pasaran.Oleh itu, pendekatan kajian kuantitatif dijalankan bertujuan untuk meninjau kualiti perkhidmatan pendidikan yang ditawarkan kepada pelajar bidang TVET di IPTA.Kajian ini menggunakan reka bentuk kajian tinjauan keratan rentas silang dan instrumen soal selidik digunakan sebagai kaedah pengumpulan data.Borang soal selidik terdiri daripada dua bahagian iaitu Bahagian A: Profil responden dan Bahagian B: Kualiti perkhidmatan pendidikan. Kajian rintis dijalankan melibabkan 50 responden yang mempunyai ciri-ciri yang hampir sama dengan populasi kajian. Kebolehpercayaan instrumen, penyelidik merujuk kepada nilai ketekalan dalaman alfa Cronbach kualiti perkhidmatan institusi pengajian pada nilai alfa Cronbach =0.887 dan kualiti perkhidmatan latihan dan amali pada nilai alfa Cronbach = 0.918. Analisis data yang dilibatkan secara deskriptif iaitu min, peratusan dan sisihan piawai.Sementara analisis inferensi pula melibatkan pengujian MANOVA.Hasil dapatan menunjukkan bahawa tahap kepuasan perkhidmatan pendidikan dalam kalangan pelajar TVET di IPTA adalah sederhana.Dapatan juga menunjukkan terdapat perbezaan yang signifikan kualiti perkhidmatan pendidikan berdasarkan demografi bangsa.Hasil dapatan kajian ini jelas membuktikan bahawa wujud perbezaan kepuasan perkhidmatan pendidikan dalam kalangan pelajar TVET di IPTA berdasarkan demografi bangsa yang boleh diteroka secara mendalam melalui pendekatan kualitatif.

Kata kunci: Penilaian perkhidmatan pendidikan tinggi; kepuasan pendidikan; bangsa; universiti awam; TVET

 

Abstract

Currently, labor market demand now requires a competitive and skilled workforce. Hence, educational institutions play an important role in offering quality education services that are excessive quality to train human capital resources conferring to market requirements. Therefore, a quantitative study approach is intended at assessing the quality of educational services offered to TVET students in IPTAs. This study uses cross sectional survey design and questionnaire instrument used as a data collection method. The questionnaire consists of two parts (Part A: Profile of respondents) and (Part B: Quality of education services). A pilot study was conducted with 50 respondents who have the same characteristics as the population. Reliability of the instrument, the researcher refers to the value of internal consistency of alpha Cronbach of the institution's quality of service at alpha Cronbach = 0.887 and the quality of training and practice services at alpha Cronbach = 0.918. The descriptive data analysis is involved, that is mean, percentage and standard deviation While, inferential analysis, it involves MANOVA testing. The findings show that the level of satisfaction of education services among TVET students in IPTA is moderate. The findings also show that there is a significant difference in the quality of education services based on race demographics.The results of this study clearly demonstrate that there is a difference in satisfaction of educational services among TVET students in IPTA based on the race demographics that can be deeply explored through a qualitative approach.

Keywords: Higher education services assessment; educational satisfaction; race; public university; TVET.