Organisational Context and Citizenship Behaviour: Exploring the Moderating Effects of Role Ambiguity

Kim Lian Lee, Low Guan Tui, Saeed Pahlevan Sharif



The purpose of this paper is to examine the effect of organisational context on the organisational citizenship behaviour. The study also aimed at finding out the moderating effect of the role ambiguity on the relationship between organisational context (i.e. structure) and the organisational citizenship behaviour. Data from 280 respondents were used in the statistical analysis. Covariance-Based Structural Equation Modelling was used to test the hypotheses. The study revealed that structure has a significant positive effect on organisational citizenship behaviour. The interaction of organisational structure and role ambiguity has a significant positive effect on organisational citizenship behaviour. Statistical analysis confirmed that role ambiguity is a significant moderator of the relationship between organisational structure and organisational citizenship behaviour.

Keyword: Organisational context; role ambiguity; organisational citizenship behaviour


Tujuan kajian ini dilaksanakan adalah untuk menyelidik kesan konteks organisasi ke atas kelakuan kewargaan organisasi. Kajian ini juga menyelidik kesan moderasi kekaburan peranan (role ambiguity) ke atas hubungan di antara konteks organisasi (contohnya struktur) dan kelakuan kewargaan organisasi. Data dari 280 orang responden telah digunakan dalam analisa statistik. Kaedah Structural Equation Modelling berasaskan kovarian telah digunakan untuk menguji hipotesis kajian. Hasil analisis data menunjukkan bahawa struktur organisasi mempunyai kesan positif ke atas kelakuan kewargaan organisasi. Perkaitan di antara struktur organisasi dan kekaburan peranan mempunyai kesan positif ke atas kelakuan kewargaan organisasi. Keputusan analisis statistik juga menunjukkan bahawa kekaburan peranan merupakan moderasi dalam hubungan di antara struktur organisasi dan kelakuan kewargaan organisasi.

Kata kunci:Kontek organisasi; kekaburan peranan; kelakuan kewargaan organisasi

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