Demographic Variables, Reactions to Conflict and It's Management

Mirza S. Saiyadain


This study was conducted to examine the influence of demographic variables (position, gender, marital status, education and age) on reactions to conflict
and it is resolution. Data was collected from 653 Malaysian employees representing 39 organizations varying in size and business turnover. The results suggest that while the demographic variables do not make a difference in self is reaction to conflict and it is resolution, they interact to influence the perception of respondents on how their colleagues react to them in case of work related conflicts. The results are explained in the cultural context of Malaysia.

Kajian ini cuba meneroka pengaruh variabel-variabel demografi (jawatan, jantina, status perkahwinan, pelajaran dan umur) ke atas reaksi kepada konflik dan penyelesaiannya. Data telah diperolehi dari 653 pekerja Malaysia yang mewakili 39 organisasi yang berbeza dari segi saiz dan pusing ganti perniagaan. Walaupun hasil kajian ini menunjukkan bahawa variabel variabel demografi ini tidak berbeza dalam reaksi diri terhadap konflik dan penyelesaiannya, mereka berinteraksi untuk mempengaruhi persepsi respondens ke atas bagaimana reaksi sahabat mereka dalam kes konflik yang berkaitan dengan tugas. Hasil kajian ini diterangkan dalam kontek budaya di Malaysia.

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