A Case of Information Technology and Information Seeking Behaviour among Managers

Halima Badioze Zaman, Norhayati Abdul Mukti, Zuraidah Abdullah

Abstract


This paper highlights a case study carried out in a rubber-based medium -  sized manufacturing company on the information seeking behaviour and use of information technology (IT) of its 30 top and middle level managers. The coretical model developed in this study can be used as initial groundwork for future studies in information seeking behaviour of managers generally and Malaysian managers specifically. Generally, results of the study showed that managers relied on both internal and external information. Findings of the study also showed that there was a correlation between the functional role of managers and their IT and information seeking behaviour patterns. An iateresting finding was that the managers would rely more on informal seeking patterns rather than computerized information seeking patterns.

ABSTRAK
Kertas ini cuba menonjolkan satu kajian kes yang telah dilalaksanakan di sebuah syarikat pembuatan sederhana berasaskan getah berkaitan tingkah laku pencarian maklumat dan penggunaan Teknologi Maklumat (IT) di kalangan 30 daripada pengurus pertengahan dan pengurus atasanya. Model teoretikal yang telah dibangunkan dalam kajian ini boleh digunakan sebagai usaha awal
untuk kajian masa akan datang dalam perlakuan pencarian maklumat pengurus secara amnya dan pengurus di Malaysia secara khususnya. Secara keseluruhan, hasil kajian menunjukkan bahawa pengurus bergantung kepada
maklumat dalaman dan juga maklumat luaran. Hasil kajian juga menunjukkan terdapat korelasi di antara peranan dan fungsi pengurus dengan pola perlakuan pencarian dan penggunaan IT di kalangan mereka. Dapatan kajian
yang menarik ialah pengurus lebih bergantung lcepada pola maklumat tak formal (komunikasi interpersonal) daripada pola pencarian maklumat berkomputer.


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