Peranan Keletihan Emosi dan Penghargaan Kendiri Berasaskan Organisasi dalam Hubungan antara Persepsi Sokongan Organisasi dan Tingkah Laku Kerja Tidak Produktif

Christopher Abas, Fatimah Omar, Fatimah Wati Halim, Sarah Waheeda Muhammad Hafidz

Abstract


ABSTRAK

Kajian ini bertujuan menguji peranan pengantara keletihan emosi dalam hubungan antara persepsi sokongan organisasi dan tingkah laku kerja tidak produktif. Selanjutnya, kajian ini juga meneliti peranan penyederhana penghargaan kendiri berasaskan organisasi (PKBO) dalam hubungan antara persepsi sokongan organisasi dan keletihan emosi. Berasaskan reka bentuk keratan rentas, sampel kajian ini melibatkan seramai 660 orang pegawai perkhidmatan awam daripada pelbagai kementerian di Malaysia. Hipotesis diuji dengan menggunakan analisis regresi berhierarki dan bootstrapping. Keputusan menunjukkan a) persepsi sokongan organisasi dan keletihan emosi mempunyai hubungan signifikan dengan tingkah laku kerja tidak produktif; b) persepsi sokongan organisasi dan PKBO mempunyai hubungan signifikan dengan keletihan emosi; c) keletihan emosi merupakan pengantara yang menghubungkan persepsi sokongan organisasi dan tingkah laku kerja tidak produktif; dan d) PKBO merupakan penyederhana yang mempengaruhi hubungan antara persepsi sokongan organisasi dan keletihan emosi.

Kata kunci: Persepsi sokongan organisasi; keletihan emosi; penghargaan kendiri berasaskan organisasi; tingkah laku kerja tidak produktif

ABSTRACT

This study examined the mediating influence of emotional exhaustion on the relationship between perceived organizational support and counterproductive work behaviour. This study also investigated the moderating role of organization-based self-esteem (OBSE) on the relationship between perceived organizational support and emotional exhaustion. Based on cross-sectional design, the sample of this study consisted of 660 public service officers from various Ministries in Malaysia. Hypotheses were tested using hierarchical regression and bootstrapping analyses. Results revealed that a) perceived organizational support and emotional exhaustion significantly related to counterproductive work behaviour; b) perceived organizational support and OBSE significantly related to emotional exhaustion; c) emotional exhaustion mediated the relationship between perceived organizational support and counterproductive work behaviour; and d) OBSE moderated the influence of perceived organizational support on emotional exhaustion.

Keywords: Perceived organizational support; emotional exhaustion; organization-based self-esteem; counterproductive work behaviour


Keywords


Persepsi sokongan organisasi; keletihan emosi; penghargaan kendiri berasaskan organisasi; tingkah laku kerja tidak produktif

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