Analysing the Mediating Effects of Job Satisfaction and Dissatisfaction on Employee Voluntary Turnover Intention

Taslima Jannat, Nor Asiah Omar, Muhamad Azrin Nazri

Abstract


ABSTRACT

This study examines the relationship between performance-based rewards (PR) and training and development (T&D) in terms of employee voluntary turnover intention (TI). It also examines if job satisfaction (JS) and job dissatisfaction (JDS) mediate the relationship between these variables. The data were collected via purposive sampling and were analyzed using the structural equation modelling partial least squares (SEM-PLS method). A total of 409 respondents from private organizations participated in this study. The results reveal that PR and T&D have a significant relationship with TI. This study found that JS mediates the relationship between PR, T&D, and TI while JDS mediates only the relationship between T&D and TI. These findings provide more in-depth insights that can help employers address the turnover intention at workplaces.

Keywords: Performance-based reward, training & development, job satisfaction, job dissatisfaction, voluntary turnover intention

ABSTRAK

Kajian ini bertujuan untuk mengkaji hubungan antara ganjaran berdasarkan prestasi (PR), dan latihan dan pembangunan (T&D) terhadap niat lantik henti pekerja secara sukarela (TI). Ia juga mengkaji apakah kepuasan kerja (JS), dan ketidakpuasan kerja (JDS) mempunyai kesan pengantara antara pemboleh ubah di dalam kajian ini. Data dikumpulkan melalui pensampelan bertujuan dan dianalisis menggunakan pemodelan persamaan struktur separa kuasa dua (SEM-PLS). Sebanyak 409 responden dari organisasi swasta mengambil bahagian dalam kajian ini. Hasilnya menunjukkan bahawa PR dan T&D mempunyai kaitan dengan TI. Kajian ini juga mendapati bahawa JS memediasi hubungan antara PR, T&D, dan TI; sementara JDS hanya memediasi hubungan antara T&D dan TI. Penemuan ini memberikan pandangan yang lebih mendalam untuk menangani niat lantik henti pekerja secara sukarela di tempat kerja.

Kata kunci: Ganjaran berasaskan prestasi; latihan & pembangunan; kepuasan kerja; ketidakpuasan kerja; niat lantik henti pekerja secara sukarela


Keywords


performance-based reward; training & development; job satisfaction; job dissatisfaction; voluntary turnover intention

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