Overcoming Talent Shortage through Impact Sourcing

Aini Aman, Abdul Aziz Ahmad, Yusazniza Mohd Yunus, Zaini Embong, Ruhanita Maelah

Abstract


ABSTRACT

The purpose of this study is to understand the use of impact sourcing strategy to overcome talent shortage issues in global business services (GBS) firms located in Malaysia and Sri Lanka. These countries were selected because of their potential development in impact sourcing. This study uses qualitative research approach with two selected case studies of GBS firms with impact sourcing operations. The selected GBS firms involved in impact sourcing of their finance and accounting processes to marginalized communities in Malaysia and Sri Lanka. Findings show that the impact sourcing is used as a strategy to overcome talent shortage issues faced by GBS firms. At the same time, it contributes to income generation with world class work experiences among the marginalized communities. Practically, this opportunities are better gained with high firm’s readiness towards working closely with the marginalized communities in mitigating the talent shortage issues. Theoretically, this study provides empirical evidence of global talent management in the context of impact sourcing in GBS firms. It further contributes to the literatures in impact sourcing of accounting activities in Malaysia and Sri Lanka that reach out young talents from marginalized communities at the universities and those in the rural areas.

Keywords: Impact sourcing; talent; South East Asia; global business services

ABSTRAK

Tujuan kajian ini adalah untuk memahami perlaksanaan penyumberan berimpak sebagai salah satu strategi untuk mengurangkan isu kekurangan bakat dalam firma perkhidmatan perniagaan global (Global Business Services atau GBS) yang beroperasi di Malaysia dan Sri Lanka. Negara-negara ini dipilih kerana berpotensi dalam pembangunan penyumberan luar berimpak. Kajian ini menggunakan pendekatan penyelidikan kualitatif dan melibatkan dua kajian kes terpilih firma GBS yang melaksanakan penyumberan luar berimpak. Firma-firma GBS yang terpilih ini melaksanakan penyumberan luar berimpak bagi perkhidmatan kewangan dan perakaunan ke atas komuniti terpinggir di Malaysia dan Sri Lanka. Penemuan menunjukkan bahawa penyumberan luar berimpak digunakan sebagai strategi untuk mengatasi masalah pengurusan bakat yang dihadapi oleh firma GBS. Pada masa yang sama, ia menyumbang kepada penjanaan pendapatan melalui pengalaman kerja bertaraf dunia di kalangan masyarakat terpinggir. Secara praktis, faedah penyumberan luar berimpak ini adalah lebih jelas jika firma lebih bersedia untuk bekerjasama dengan komuniti terpinggir dalam usaha untuk mengurangkan isu berkaitan pengurusan bakat. Secara teorinya, kajian ini memberikan bukti empirical dalam pengurusan bakat di peringkat global dalam konteks penyumberan luar berimpak. Ia juga menyumbang kepada kajian literatur dalam penyumberan luar berimpak perkhidmatan perakaunan di Malaysia dan Sri Lanka yang menggunakan bakat di kalangan generasi muda dari masyarakat terpinggir di universiti dan kawasan luar bandar.

Kata kunci: Penyumberan Berimpak, bakat; Asia Tenggara; perkhidmatan perniagaan global


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