Penerimagunaan Sistem Pengurusan Dokumen dan Rekod Elektronik: Protokol Pembangunan Instrumen dan Kesahan Kandungan Menggunakan Nilai Ketetapan Kandungan

Azlina Ab Aziz, Zawiyah Mohammad Yusof, Umi Asma’ Mokhtar, Dian Indrayani Jambari

Abstract


ABSTRAK

Aplikasi sistem pengurusan dokumen dan rekod elektronik (SPDRE) diakui dapat memberi impak positif kepada pengurusan dokumen dan rekod organisasi. Bagaimanapun, sistem ini belum dapat digunapakai secara optimum kerana penolakan dalam kalangan pengguna khususnya dalam sektor awam. Penerimagunaan sistem dipengaruhi oleh faktor yang dikenal pasti yang kemudiannya dijadikan elemen dalam pembangunan model penerimaagunaan yang dicadang. Model perlu disah mengguna instrumen soal selidik. Sehubungan itu, kajian ini bertujuan membangun sebuah instrumen soal selidik yang berwibawa dengan mengikuti protokol pembangunan instrumen yang ketat. Kesahan kandungan soal selidik dilaksana mengguna pendekatan kuantitatif iaitu nisbah kesahan kandungan (NKK) melibatkan 9 orang pakar terpilih berdasarkan kriteria yang ditentukan. Pada awalnya, sebanyak 83 indikator tersenarai, namun selepas kesahan kandungan dilakukan, sebanyak 7 indikator ditolak dan hanya 76 indikator diterima. Instrumen yang dibangun dan dinilai dapat menguji model penerimagunaan SPDRE yang dibangun dalam kajian ini manakala model yang dibangun dapat pula diguna pakai oleh organisasi dalam sektor awam bagi mengukur tahap penerimagunaan SPDRE.

Kata kunci: Sistem pengurusan dokumen dan rekod; pembangunan soal selidik; ujian kesahan kandungan; ujian kebolehpercayaan; kuantitatif.

ABSTRACT

Although Electronic document and record management system (EDRMS) is perceived to benefit the management of records and document in organisations, the system is not fully utilised due to consumers resistance particularly in public sectors. The adoption of system is influenced by identified related factors which become the elements of EDRM’s adoption proposed model. The model will then be validated by questionnaire instrument. This study aims to develop a credible questionnaire instrument by complying rigorous protocol. A quantitative approach-Content Validity Ratio (CVR) is adopted to validate the questionnaire’s contents through nine selected experts that based on identified criteria. Initially, 83 indicators were listed, but after the content validation was perform, 7 indicators were rejected and only 76 indicators was accepted. The final and evaluated instruments can be used to test the EDRMS adoption model while the model can be adopted by organizations in the public sector to measure the level of EDRMS adoption.

Keywords: Electronic document and records; questionaire development; content validation; reliability test, realibility test, quantitative.


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