Managing Change: A Model for Organisational Readiness to Adopt Pharmacy Information Systems

Mohd Radzi Abdul Aziz, Maryati Mohd. Yusof

Abstract


ABSTRACT

Although research in organisational readiness is growing, there are still gaps in the context of adopting pharmacy information systems. Evaluating factors that affect organisational readiness to adopt pharmacy information systems might help the health sector to be more successful and avoid negative impacts or losses due to its failure. This paper discussed a proposed model for organisational readiness to adopt pharmacy information systems and factors that affect organisational readiness. A qualitative case study was conducted using interviews, document analysis and observations. This study identified four main categories of factors that influence the organisational readiness to adopt information systems, such as (1) change valence that contributes towards improving the commitment to change, (2) organisational ability that contributes to change efficacy, (3) contextual factors and (4) implementation methods that affect both, commitment to change and efficacy. The study’s findings supported and extended the theory of organisational readiness for change and expanded its use in the context of adopting pharmacy information systems. This study also provides the basis for evaluating organisational readiness on a wider domain such as adopting information systems.

Keywords: Change management; organisational readiness; information systems; pharmacy information systems; evaluation

ABSTRAK

Meskipun kajian bidang kesediaan organisasi semakin berkembang, masih terdapat jurang dalam konteks penerapan sistem maklumat farmasi. Penilaian faktor yang mempengaruhi kesediaan organisasi terhadap penerapan sistem maklumat farmasi dapat membantu sektor kesihatan untuk meningkatkan kejayaan serta mengelak implikasi negatif dan kerugian akibat kegagalannya. Kertas ini membincangkan cadangan model kesediaan organisasi terhadap penerapan sistem maklumat farmasi serta faktor yang mempengaruhi kesediaan organisasi. Kajian kes kualitatif dilaksanakan melalui temu bual, analisis dokumen dan pemerhatian. Empat kategori utama faktor yang mempengaruhi kesediaan organisasi terhadap penerapan sistem maklumat dikenal pasti: 1) valens perubahan yang menyumbang kepada peningkatan komitmen perubahan, 2) keupayaan organisasi menyumbang kepada keberkesanan perubahan, 3) faktor kontekstual dan 4) kaedah pelaksanaan yang memberi kesan kepada komitmen dan keberkesanan perubahan. Hasil kajian ini menyokong dan mengembangkan teori kesediaan organisasi untuk perubahan dan meluaskan penggunaannya dalam konteks penerapan sistem maklumat farmasi. Kajian ini juga menyediakan asas kepada penilaian kesediaan organisasi terhadap penerapan sistem maklumat dalam domain yang lebih luas.

Kata kunci: Pengurusan perubahan; kesediaan organisasi; sistem maklumat; sistem maklumat farmasi; penilaian


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