Understanding User Characteristics as Antecedents of Technostress towards HRMIS: A Mixed-Method Study

Hadziroh Ibrahim, Faridahwati Mohd Shamsuddin, Md Lazim Mohd Zin, Chandrakantan Subramaniam

Abstract


ABSTRACT

This study aims to explore the effects of user characteristics as antecedents of technostress towards human resource management information system (HRMIS) in government agencies of Malaysia. To address the research objective, we conducted an exploratory mixed-method study which involved both the semi-structured interviews with HRMIS experts from three state governments of Malaysia and the survey questionnaire of HRMIS end-users. Findings from the content analysis of the interview data have identified three key characteristics of users, namely, attitude, technology readiness, and readiness for change, and have suggested that these characteristics are relevant antecedents of technostress. The PLS analysis from the quantitative survey results have revealed that the experiences of technostress towards HRMIS can be influenced only by user’s attitude. From the theoretical aspects and practical implications, this study provides the researchers insights and understanding of the phenomena for future exploratory studies and valuable guidance for the practitioners to manage strains associated with technostress both in the public and the private sectors. More importantly, this study has not only provided new empirical evidence that extends the generalizability of previous findings particularly on technostress and job outcomes but also different from previous studies in the field of information system by examining the antecedents of technostress in the context of human resource information system (HRIS).

Keywords: HRMIS; technostress; attitude; technology readiness; readiness for change

ABSTRAK

Tujuan kajian ini ialah untuk meneroka kesan ciri-ciri pengguna sebagai penyebab teknostress terhadap sistem maklumat pengurusan sumber manusia (SMPSM) di organisasi kerajaan Malaysia. Untuk mencapai objektif kajian, kami telah menjalankan kajian penerokaan kaedah pelbagai yang melibatkan temu bual separa struktur dengan pakar SMPSM dari tiga kerajaan negeri Malaysia dan juga tinjauan soal selidik pengguna akhir SMPSM. Dapatan daripada analisis kandungan temuduga telah mengenalpasti tiga ciri-ciri pengguna iaitu sikap, kesediaan teknologi, dan kesediaan untuk berubah, dan mencadangkan bahawa ciri-ciri tersebut adalah relevan sebagai penyebab teknostres. Analisis PLS daripada dapatan tinjauan kualitatif mendedahkan bahawa teknostres terhadap SMPSM yang dialami hanya boleh dipengaruhi oleh sikap pengguna. Dari aspek teori dan implikasi praktikal, kajian ini mempersiapkan para penyelidik dengan pengetahuan dan pemahaman tentang fenomena ini untuk kajian penerokaan akan datang, dan juga menyediakan para pengamal garis panduan berharga untuk mengurus tekanan berkaitan teknostres di kedua-dua sector, awam dan juga swasta. Apa yang penting, kajian ini bukan sahaja telah memberikan bukti empirikal baharu yang sekaligus menambah generalisasi dapatan sebelum ini terutama berkaitan teknostres dan hasil kerja tetapi juga berbeza daripada kajian-kajian lain sebelum ini dalam bidang sistem maklumat dengan menilai faktor penyebab teknostres dalam konteks sistem maklumat sumber manusia (SMSM).

Kata kunci: SMPSM; teknostres; sikap; kesediaan teknologi; kesediaan untuk berubah


Keywords


HRMIS; technostress; attitude; technology readiness; readiness for change

Full Text:

PDF

Refbacks

  • There are currently no refbacks.


DISCLAIMER

The editors and publisher of Jurnal Pengurusan have made every possible effort to verify the accuracy of all information contained in this publication. Any opinions, discussions, views and recommendations expressed in the article are solely those of the authors and are not of Jurnal Pengurusan, its editors or its publisher. Jurnal Pengurusan, its editors and its publisher will not be liable for any direct, indirect, consequential, special, exemplary, or other damages arising therefrom.