Model Pengurusan Risiko Perancangan Sistem Maklumat di Sektor Awam

Siti Fatimah Abdullah, Maryati Mohd Yusof, Dian Indrayani Jambari

Abstract


ABSTRAK

Pembangunan Sistem Maklumat (SM) terdedah kepada pelbagai risiko. Kebanyakan projek tidak mencapai matlamat yang disasar seperti yang dirancang kerana tidak menepati kos, jangka masa dan kualiti yang ditetapkan. Menurut kajian terdahulu, salah satu punca kegagalan projek pembangunan SM adalah kegagalan mengurus dan memahami risiko kerana ia tidak dapat dielak. Pengurusan risiko di peringkat awal projek SM adalah penting, khususnya dalam fasa perancangan yang merupakan fasa pertama di dalam Kitaran Hayat Pembangunan Sistem. Oleh itu, kajian ini mengenal pasti faktor risiko perancangan SM, tahap keutamaannya dan strategi tindak balas yang bersesuaian. Faktor risiko yang dikenalpasti dari kajian konseptual dianalisis secara kritikal dan disahkan oleh pakar yang berpengalaman di dalam pembangunan SM sektor awam. Hasil kajian dipapar dalam model cadangan faktor risiko perancangan SM sektor awam yang boleh dijadikan panduan oleh agensi kerajaan dalam mengurus risiko.

Kata kunci: Pengurusan risiko; risiko perancangan sistem; perancangan SM; SM, sektor awam

ABSTRACT

Information Systems (IS) development is susceptible to various risks. Most IS development projects failed to achieve their targeted aim due to over budget, overdue, and poor quality. Previous studies indicate that failure to manage and understand risk contribute to failure in IS development as risk is inevitable. Managing risk at the IS project inception is crucial, particularly in the planning phase of the System Development Life Cycle. Therefore, this study identified the risk factors in IS planning, their priority, and relative action strategy. The identified risk factors from the conceptual study were critically analysed and validated by experts in IS development within the public sector. The findings were illustrated in our proposed risk model for IS planning in public sector that can serves as a guideline for government agencies to manage risk.

Keywords: Risk management; systems planning risk; information systems planning; information system; public sector


Keywords


Pengurusan risiko; risiko perancangan sistem; perancangan SM; SM, sektor awam

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