Meneroka Cabaran Penjaga Formal Warga Emas dalam Khidmat Bantu Di Rumah

Siti Zulaikha Azlan, Khadijah Alavi, Surendran Rajaratnam

Abstract


Penjaga tidak formal terdiri daripada komuniti setempat, penjaga formal merupakan individu yang berperanan penting menjaga kebajikan warga emas. Justeru, kajian ini akan meneroka cabaran penjaga formal warga emas dalam Khidmat Bantu Di Rumah (KBDR). Kajian telah dilaksanakan secara kualitatif dengan menggunakan teknik temubual separa berstruktur. Seramai 10 orang informan kajian terdiri daripada penjaga formal warga emas dalam KBDR di sekitar Lembah Klang telah ditemubual secara bersemuka. Dapatan kajian telah ditranskripsikan secara verbatim dan dianalisis secara manual. Hasil analisis mendapati terdapat lima tema cabaran penjaga formal warga emas dalam KBDR terdiri daripada kewangan penjaga, emosi warga emas, masa penjagaan, beban tugasan dan gender penjaga. Cabaran-cabaran ini terbentuk disebabkan tiada polisi perkhidmatan kualiti penjagaan di Malaysia yang dapat menyokong dan mengangkat standard skop tugas sehingga berlaku beban penjagaan. Kesimpulannya, bidang penjagaan ini memerlukan suatu pembaharuan yang boleh memelihara kebajikan penjaga KBDR. Oleh itu, implikasi kajian ini mencadangkan pembentukan satu garis panduan penjaga profesional yang dapat menjadi rujukan kepada pihak berkepentingan dalam bidang penjagaan warga emas KBDR bagi mengatasi cabaran yang dihadapi penjaga formal warga emas KBDR.


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References


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