Taw, Ly Wen, The University of Newcastle, NSW, Australia & Universiti Putra Malaysia, Malaysia

• Vol 28, No 3 (2022): September 2022 - Articles
  Managing Virtual Rapport on TripAdvisor: Discourse in Hotel Responses to Negative Online Reviews
  Abstract  PDF

eISSN : 2550-2247

ISSN : 0128-5157